1. missing client calls for bookings due to time differences and staff in field
2. time spent registering customers and managing trip lists
3. administering waiver / terms and conditions prior to trip
4. marketing / exposure budget and time lacking

Rossland Mountain Adventures (RMA) is a tour company located in West Kootenay BC Canada, specializing in back country education, tours with multi-season hiking and ski trips. The operator Harry Allard is often involved in the guiding and trip execution. He wanted to optimise his web site as a sales tool. Previous to using Adventure Engine the website did not show availability or facilitate online sales so many of the calls he received were base inquiries about trip availability. These calls were costing time for both the operator and customer.

With the Adventure Engine online system in place Harry is now receiving calls that are more qualified since the customers already know if there is availability when they want to travel because they saw it one his website. Now, time spent on the phone is worthwhile as it is all about discussing trip details and the needs of the customer.

Harry now refers clients to the web site to book trips once they have decided which trip is right for them. The client pays a deposit and then comes back to pay balance prior to the trip departure.

Harry finds this to be one of the greatest values of Adventure Engine is it allows the customer to self-serve and negates frustration of phone and email tag.

He also notes that the online waiver is a critical component of the service and helps with his liability as client have to check off, download and fax in the waiver providing double assurance they have read and understood the terms.

Their trips are also featured in the WestJet airlines portal and he has received calls from both the WestJet site and from distribution of his material at trade shows by Adventure Engine.

Harry remarked "Rossland Mountain Adventures could never have received this level of branding and partnership as an individual company. I am thrilled with having this additional marketing bonus on top of such a great reservation tool."

This company is using both the portal and button options to complete online sales

1. online booking capability
2. capturing all the reservation requirements for clients including gear, extras and donations.
3. site integration

1. Western Canada's leading mountain bike tour operator since 1996, celebrating 10 years of guiding passionate mountain bikers from around the world.
2. The first company in British Columbia to offer single-track tours on the incredible trails of BC, before the rest of the world found out the secret: BC riding is the best in the world.
3. The first company in BC to offer week-long downhill tours.
4. Ranked among the top adventure tourism companies in the world by leading magazines such as Explore, Outside, National Geographic Adventure and numerous other publications.

The Fernie Fat Tire site provides an excellent example of how Adventure Engine can be beautifully integrated into a web site and provides a number of different options for displaying and booking trips. Mike Brcic, owner of Fernie Fat Tire, has created an exceptional web site and has been very creative in utilizing the Adventure Engine tools into his site. Mike still talks to all his customers but loves that he can know send them to his site to book online at their convenience. As Fernie Fat Tire has an international clientele overseas clients can now easily book trips 24/7 using his site.

Adventure Engine provides links directly to the shopping cart as seen behind the "sign me up " button on their itinerary pages (once on their site click the green sign me up button) They also use Adventure Engine to provide a trip overview of all tours for clients using a custom portal with trip listings

WestJet recognized the need for guests to get to important recommended travel resources quickly. The adventure travel segment is a growing market for the airline. WestJet was pleased to invite Adventure Engine on board in offering our guests one-stop shopping for their adventure travel needs.

WestJet has an Adventure Engine portal as a pop up portal in their web site that allows their passengers to look for adventures to combine with a flight.

Adventure Engine provides a value added service to the website's customers and creates an additional revenue stream for WestJet. WestJet agents now have an option to offer bundled adventure packages to their customers. Availability is up to date and so there is no need for that extra step of confirming availability with the suppliers. WestJet has chosen to constrain search results showing in their portal to seasonally appropriate trips.

Adventure Travel is one of the fastest growing segments of travel. Clients are no longer always satisfied with a mere airfare or beach vacation and many travellers are looking to add to their travels with adventure, wellness, spiritual and cultural experiences.
(Visit our stats page for more industry trend studies)

Go World Travel hosts an online magazine with over 100,000 subscribers. The online magazine can be viewed at www.goworldtravel.com. Go World Travel also provides resources to adventure tour operators and industry providers. They were looking for a cost effective solution to offering trips online for their readers without the hassle of negotiating individual agreements with suppliers. They are using the Adventure Engine to provide instant inventory online (you will see all Adventure Engine suppliers when you click adventure trips on this sites main page). It took only a few minutes to place the booking portal on their site and they now earn commission from suppliers on the system for every trip booked through their portal. The magazine started with the basic portal and is now using the SOAP / XML to match up trips from Adventure Engine with their editorial content automatically.