Below is an example of time that can be spent
registering a customer and dealing with agents.
A full consultation with your company takes
about 1 hour and will cover your operations
processes, identify which process you can
automate, frequency and savings.
We will provide you with a full report and
recommendations
ON AVERAGE AN OPERATOR WITH 1000 SEATS
A YEAR WILL SAVE OVER $9,500 PER SEASON
Just by automating a few simple processes....
Answer calls about availability = SAVE 175
hours!
Manually enter customer info = SAVE 125
hours!
Send balance owing reminders = SAVE 50 hours!
Add / Cancel / Edit orders = SAVE 125 hours!
Send invoices and links to itinerary and
other trip info = SAVE 50 hours!
at $12/hour wage x 500 hours = $6,000
example based on average 1000 seats / year
operation
|
Booking
Process without AdventureEngine
. |
|
End Consumer |
Staff
Time |
| 1.
Customer phones/emails to enquire about
availability. |
20
min |
| 2.
Operator has to respond to enquiry |
10
min |
| 3.
Customer phones/emails more questions
/ leaves message |
0 min |
| 4.
Operator has to respond |
20
min |
| 5.
Customer talks to spouse/friends |
0 min |
| 6.
Customer sends in reservation request
form or phones to make booking |
15
min |
| 7.
Operator has to manually process all
the details of booking usually using
a combination of word, excel, inhouse
reservation system, accounting software,
pen and paper. |
10
min |
| 8.
Operator has to phone/email confirmation
to customer |
5 min |
| 9.
Operator has to manually track information
and prepare reports for guide lists,
gear rentals, guest requirements, financial
data |
10
min |
| Per
guest |
90
min |
|
Booking
Process with AdventureEngine
. |
|
End Consumer |
Staff
Time |
| 1.
Customer finds availability and general
trip info on supplier website |
0 min |
| 2.
Customer emails/phones to discuss final
details |
20 min |
| 3.
Customer talks to spouse/friends |
0 min |
| 4.
Customer goes to website and book the
trip |
0 min |
| 5.
System automatically sends out email
confirmation, updates availability and
prepares all reports |
0 min |
| 6.
Follow up by operator by email |
10
min |
| Per
guest |
30
min |
|
1.If you aren't in the
office to take the call you miss those people
who don't leave messages.
2.They may be on a different time zone
making it difficult to coordinate.
3.If another operator responds faster you
may lose the booking.
4.Emails and phone calls are time consuming.
5.Operators spend more time working on
admin than they want.
6.Difficult to get more people promoting
and selling your trips as this adds to the
number of phone calls and emails that have
to go between the operator and reseller/agent.
7.When using multiple systems to manage
information mistakes can be made and information
lost. |
1.Customers can self
serve - check availability or make a purchase
through the online store.
.
2.All bookings are processed using one
system so all information is in one place;
client informtion, trip details, availability,
gear lists and much more. Business is efficient
and easy to manage.
3.Generate and print reports instantly
- check revenues, commissions, customer
details, gear list and much more.
4.Know at a glance how many bookings are
made.
5.Don't lose bookings due to delays responding
to customers.
6.Capture all those people who surf the
net outside of business hours or are in
different countries and timezones.
7.Have multiple users making bookings -
even in different locations.
8.Have increased internet exposure and
have access to a growing distributor network
of partners and agents.
9.Save a lot of time and increase sales. |
| How
it works now......
1.The visitor has just walked into a hotel
/ visitor center / chamber or commerce.
2.The visitor wants to participate in an
activity (i.e. biking).
3.The attendee behind the counter gives
the visitor a group of brochures, leaving
it to the visitor to contact the supplier
OR
1Attempting a partnership, the hotelier
can sell seats given to him in a "block"
reserved for his hotel.
If that block is sold out, he has no other
options.
2.The supplier in this situation is also
left trying to find out who sold what to
whom, often leading to underselling or double
booking trips. Regional websites rarely
showcase neighbouring region products as
it is labor intensive. This limits cross-regional
packaging and tourism visits. |
With
adventureengine!
1.Visitors and partners alike (i.e. hotels)
visit your website and can search local
activities by activity type, availability,
group size, specialty, and more
2.Visitors are able to book and pay for
these activities quickly and securely without
placing a call or email to the supplier
3.If that particular operator assigned
you a commission to distribute his/her trips,
the commission payment would be directly
deposited into your bank account
4.Everyone (visitor, operator, community)
receives an automatic email notification,
and payments are handled automatically allowing
easy use and growth of partner networks
5.For regional sites that choose this option,
they can easily show neighbouring products
on their website to allow for optimal vacation
planning |
