| Although the
businesses that join Adventure Engine are very different
in the type of adventure they offer a customer they display
common characteristics in how the business is run. Below
is an example of time that can be spent registering a
customer and dealing with agents. This is an example understanding
that for each business and each reservations times vary.
|
|
Booking
Process
without AdventureEngine |
|
End Consumer |
Staff
Time |
| 1. Customer phones/emails
to enquire about availability. |
20 min |
| 2. Operator has
to respond to enquiry |
10 min |
| 3. Customer phones/emails
more questions / leaves message |
0 min |
| 4. Operator has
to respond |
20 min |
| 5. Customer talks
to spouse/friends |
0 min |
| 6. Customer sends
in reservation request form or phones to make booking |
15 min |
| 7. Operator has
to manually process all the details of booking usually
using a combination of word, excel, inhouse reservation
system, accounting software, pen and paper. |
10 min |
| 8. Operator has
to phone/email confirmation to customer |
5 min |
| 9. Operator has
to manually track information and prepare reports
for guide lists, gear rentals, guest requirements,
financial data |
10 min |
| Per guest
|
90 min |
|
Booking
Process
with AdventureEngine |
|
End Consumer |
Staff
Time |
| 1. Customer finds
availability and general trip info on supplier website
|
0 min |
| 2. Customer emails/phones
to discuss final details |
20 min |
| 3. Customer talks
to spouse/friends |
0 min |
| 4. Customer goes
to website and book the trip |
0 min |
| 5. System automatically
sends out email confirmation, updates availability
and prepares all reports |
0 min |
| 6. Follow up by
operator by email |
10 min |
| Per guest |
30 min |
|
|
| Agent
relations |
| Call
to confirm availability |
10 min |
| Call to reconfirm
and recall for confirmation. |
10 min |
| Email with details
to be manually entered into operator system |
15 min |
| Process commissions
and payment to agent per client |
5 min |
| |
40 min |
|
| Agent
relations |
| Agent
checks availability online |
0 min |
| Agent books client
online including all client info |
0 min |
| AE tracks all commission
and pays agent |
0 min |
| |
0 min |
|
|
On
a 10 person trip you will spend potentially 15 hours
booking and managing your clients if they all booked
one at a time.
Even if all seats are booked by agents manually your
staff could spend over 6 hours. |
Adventure
Engine can provide huge time savings.
Agents can book automatically processing a trip a day
using Adventure Engine can save time equal to a part
time staff person!
Either way save time, save money. |
|
THIS
PROCESS IS VERY TIME CONSUMING FOR THE CUSTOMER AND
OPERATOR AND CREATES A LOT OF ADMINISTRATION WORK |
THIS
PROCESS IS QUICK AND EFFICIENT AND SAVES THE OPERATOR
A LOT OF WORK |
|
| Problems
|
Advantages
|
- If you aren't in the office to take the call you
miss those people who don't leave messages.
- They may be on a different time zone making it difficult
to coordinate.
- If another operator responds faster you may lose
the booking.
- Emails and phone calls are time consuming.
- Operators spend more time working on admin than
they want.
- Difficult to get more people promoting and selling
your trips as this adds to the number of phone calls
and emails that have to go between the operator and
reseller/agent.
- When using multiple systems to manage information
mistakes can be made and information lost.
|
- Customers can self serve - check availability or
make a purchase through the online store.
- All bookings are processed using one system so all
information is in one place; client informtion, trip
details, availability, gear lists and much more. Business
is efficient and easy to manage.
- Generate and print reports instantly - check revenues,
commissions, customer details, gear list and much
more.
- Know at a glance how many bookings are made.
- Don't lose bookings due to delays responding to
customers.
- Capture all those people who surf the net outside
of business hours or are in different countries and
timezones.
- Have multiple users making bookings - even in different
locations.
- Have increased internet exposure and have access
to a growing distributor network of partners and agents.
- Save a lot of time and increase sales.
|
| |
|
| How about optimizing your
Hotels, Visitor Centers and partners with free portals
too! |
|
How it works
now......
- The visitor has just walked into a hotel / visitor
center / chamber or commerce.
- The visitor wants to participate in an activity
(i.e. biking).
- The attendee behind the counter gives the visitor
a group of brochures, leaving it to the visitor to
contact the supplier
OR
- Attempting a partnership, the hotelier can sell
seats given to him in a "block" reserved for his hotel.
- If that block is sold out, he has no other options.
- The supplier in this situation is also left trying
to find out who sold what to whom, often leading to
underselling or double booking trips. Regional websites
rarely showcase neighbouring region products as it
is labor intensive. This limits cross-regional packaging
and tourism visits.
|
With adventureengine!
- Visitors and partners alike (i.e. hotels) visit
your website and can search local activities by activity
type, availability, group size, specialty, and more
- Visitors are able to book and pay for these activities
quickly and securely without placing a call or email
to the supplier
- If that particular operator assigned you a commission
to distribute his/her trips, the commission payment
would be directly deposited into your bank account
- Everyone (visitor, operator, community) receives
an automatic email notification, and payments are
handled automatically allowing easy use and growth
of partner networks
- For regional sites that choose this option, they
can easily show neighbouring products on their website
to allow for optimal vacation planning
|
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