Below is an example of time that can be spent registering a customer and dealing with agents.
A full consultation with your company takes about 1 hour and will cover your operations processes, identify which process you can automate, frequency and savings.
We will provide you with a full report and recommendations

ON AVERAGE AN OPERATOR WITH 1000 SEATS A YEAR WILL SAVE OVER $9,500 PER SEASON

Just by automating a few simple processes....


Answer calls about availability = SAVE 175 hours!
Manually enter customer info = SAVE 125 hours!
Send balance owing reminders = SAVE 50 hours!
Add / Cancel / Edit orders = SAVE 125 hours!
Send invoices and links to itinerary and other trip info = SAVE 50 hours!
at $12/hour wage x 500 hours = $6,000
example based on average 1000 seats / year operation



Booking Process without AdventureEngine
.
End Consumer Staff Time
1. Customer phones/emails to enquire about availability. 20 min
2. Operator has to respond to enquiry 10 min
3. Customer phones/emails more questions / leaves message 0 min
4. Operator has to respond 20 min
5. Customer talks to spouse/friends 0 min
6. Customer sends in reservation request form or phones to make booking 15 min
7. Operator has to manually process all the details of booking usually using a combination of word, excel, inhouse reservation system, accounting software, pen and paper. 10 min
8. Operator has to phone/email confirmation to customer 5 min
9. Operator has to manually track information and prepare reports for guide lists, gear rentals, guest requirements, financial data 10 min
Per guest 90 min
Booking Process with AdventureEngine
.
End Consumer Staff Time
1. Customer finds availability and general trip info on supplier website 0 min
2. Customer emails/phones to discuss final details 20 min
3. Customer talks to spouse/friends 0 min
4. Customer goes to website and book the trip 0 min
5. System automatically sends out email confirmation, updates availability and prepares all reports 0 min
6. Follow up by operator by email 10 min
Per guest 30 min

Agent relations
Call to confirm availability 10 min
Call to reconfirm and recall for confirmation. 10 min
Email with details to be manually entered into operator system 15 min
Process commissions and payment to agent per client 5 min
  40 min
Agent relations
Agent checks availability online 0 min
Agent books client online including all client info 0 min
AE tracks all commission and pays agent 0 min
  0 min
 
 

 


THIS PROCESS IS VERY TIME CONSUMING FOR THE CUSTOMER AND OPERATOR AND CREATES A LOT OF ADMINISTRATION WORK

THIS PROCESS IS QUICK AND EFFICIENT AND SAVES THE OPERATOR A LOT OF WORK


Problems
Advantages

1.If you aren't in the office to take the call you miss those people who don't leave messages.

2.They may be on a different time zone making it difficult to coordinate.

3.If another operator responds faster you may lose the booking.

4.Emails and phone calls are time consuming.

5.Operators spend more time working on admin than they want.

6.Difficult to get more people promoting and selling your trips as this adds to the number of phone calls and emails that have to go between the operator and reseller/agent.

7.When using multiple systems to manage information mistakes can be made and information lost.

1.Customers can self serve - check availability or make a purchase through the online store.
.

2.All bookings are processed using one system so all information is in one place; client informtion, trip details, availability, gear lists and much more. Business is efficient and easy to manage.

3.Generate and print reports instantly - check revenues, commissions, customer details, gear list and much more.

4.Know at a glance how many bookings are made.

5.Don't lose bookings due to delays responding to customers.

6.Capture all those people who surf the net outside of business hours or are in different countries and timezones.

7.Have multiple users making bookings - even in different locations.

8.Have increased internet exposure and have access to a growing distributor network of partners and agents.

9.Save a lot of time and increase sales.

   
How about optimizing your Hotels, Visitor Centers and partners with free portals too!  
How it works now......

1.The visitor has just walked into a hotel / visitor center / chamber or commerce.

2.The visitor wants to participate in an activity (i.e. biking).

3.The attendee behind the counter gives the visitor a group of brochures, leaving it to the visitor to contact the supplier

OR

1Attempting a partnership, the hotelier can sell seats given to him in a "block" reserved for his hotel.

If that block is sold out, he has no other options.

2.The supplier in this situation is also left trying to find out who sold what to whom, often leading to underselling or double booking trips. Regional websites rarely showcase neighbouring region products as it is labor intensive. This limits cross-regional packaging and tourism visits.

With adventureengine!

1.Visitors and partners alike (i.e. hotels) visit your website and can search local activities by activity type, availability, group size, specialty, and more

2.Visitors are able to book and pay for these activities quickly and securely without placing a call or email to the supplier

3.If that particular operator assigned you a commission to distribute his/her trips, the commission payment would be directly deposited into your bank account

4.Everyone (visitor, operator, community) receives an automatic email notification, and payments are handled automatically allowing easy use and growth of partner networks

5.For regional sites that choose this option, they can easily show neighbouring products on their website to allow for optimal vacation planning