Case Studies
Suppliers
Rossland Mountain Adventures
Main concerns solved by Adventure Engine:
- time spent with unqualified calls looking for availability
- missing client calls for bookings due to time differences and staff in field
- time spent registering customers and managing trip lists
- waiver / terms and conditions
- marketing / exposure
Little background on RMA
Rossland Mountain Adventures is a tour company located in West Kootenay BC Canada,
specializing in back country education, tours with multi-season hiking and ski
trips.
The operator Harry Allard is often involved in the guiding and trip execution.
He wanted to optimize his web site as a sales tool.
Previous to using Adventure Engine the website did not show availability or
do online sales so many of the calls he received were base inquiries about trip
availability.
These calls cost time for both the operator and customer. With the Adventure
Engine online system in place Harry is now receiving calls that are more qualified
since the customers already know if there is availability when they want to
travel.
Harry now refers clients to the web site to book trips once they have decided
which trip is right for them. The client pays a deposit and then comes back
to pay balance prior to the trip departure.
Harry finds this to be one of the greatest values of Adventure Engine is it
allows the customer to self serve and negates frustration of phone and email
tag.
He also is notes that the online waiver is a critical component of the service
and helps with his liability as client have to check off, download and fax in
the waiver providing double assurance they read and understood the terms.
Their trips are also featured in the WestJet
airlines portal and he has received calls from both the WestJet site and
from distribution of his material at trade shows by Adventure Engine.
Harry remarked " Rossland Mountain Adventures could never have received
this level of branding and partnership as an individual company. I am thrilled
with having this additional marketing bonus on top of such a great reservation
tool."
See the Adventure Engine system functioning in the Rossland Mountain adventure
site.
This company is using both the portal
and button
options to complete online sales
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Fernie Fat Tire
Main concerns solved by Adventure Engine
- online booking capability
- capturing all the reservation requirements for clients including gear, extras
and donations.
- site integration
A little background on Fernie Fat Tire
-Western Canada's leading mountain bike tour operator since 1996, celebrating
10 years of guiding passionate mountain bikers from around the world.
-The first company in British Columbia to offer singletrack tours on the incredible
trails of BC, before the rest of the world found out the secret: BC riding is
the best in the world.
-The first company in BC to offer week-long downhill tours.
-Ranked among the top adventure tourism companies in the world by leading magazines
such as Explore, Outside, National Geographic Adventure and numerous other publications.
The Fernie Fat Tire site provides and excellent example of how Adventure Engine
can be beautifully integrated into a web site and provide a number of different
options for displaying and booking trips. Owner of Ferni Fat Tires has created
an exceptional web site and has been very creative in utilizing the Adventure
Engine tools into his site.
As fernie Fat Tires has an international clientele overseas clients can now
easily book trips 24/7 using his site.
See the Adventure Engine system functioning in Fernie Fat Tires site
Adventure Engine provides links directly to booking forms as per the "sign
up " button on their itinerary
pages (once on their site click the green sign up button)
They also use Adventure engine to provide a trip overview of all tours for clients
using a custom portal
Distributor Case studies
WestJet Airlines
WestJet recognized the need for guests to get to important recommended travel
resources quickly. The adventure travel segment is a growing market for the
airline.
WestJet is pleased to invite Adventure Engine on board in offering our guests
one-stop shopping for their adventure travel needs.
WestJet LeadWeb Manager
See the Adventure Engine system functioning on WestJet
Has an Adventure Engine portal as a pop
up portal in their web site that allows their passengers to look for adventures
to combine with a flight.
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Go World Travel
Go world travel hosts an online magazine with over 100,000 subscribers. The
online magazine can be viewed at www.goworldtravel.com. They are using the Adventure
Engine to provide instant inventory online (you will see all Adventure Engine
suppliers when you click adventure trips on this sites main page) Go World Travel
also provides resources to adventure tour operators and industry providers.
The magazine started with the basic portal and is now using the
SOAP / xml to match up trips from Adventure Engine with their editorial
content automatically.
See the Adventure Engine system functioning on Go World Travel
The portal is integrated into their main site under "plan
your trip"
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Community of Rossland
A booming adventure activity town Rossland is using the system to network its
provides and be more creative in promoting activities locally.
They have integrated the portal into their existing
lists of activities